HealthGen Biotech receives a wide range of customer queries daily, from product inquiries to complaints. The company employs Deskhero's ticket management system to effectively organize these queries. Deskhero's AI capabilities analyze the content of these tickets using OpenAI Embeddings, assisting in their categorization and prioritization based on relevance and urgency.
With Deskhero's AI-powered knowledge base, HealthGen Biotech can automatically generate articles from diverse sources like word documents, powerpoint presentations, PDF files, and even scraped website data. This feature allows the company to keep their knowledge base current with the latest information, enabling faster resolution of customer queries.
The custom fields feature of Deskhero allows HealthGen Biotech to capture specific information about each customer query. This data is then used by the AI to generate suggested replies, significantly reducing the response time and improving the efficiency of the customer support team.
Deskhero's comprehensive search bar, powered by AI, enhances the search results by finding relevant content from previous tickets, knowledge base articles, and uploaded files. This feature enables the customer support team at HealthGen Biotech to quickly find solutions to customer queries, thus improving their productivity.
Finally, HealthGen Biotech uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows the company to leverage the AI capabilities of Deskhero across their entire customer support infrastructure, thereby enhancing their overall customer service.
How does Deskhero's AI capabilities improve the efficiency of the customer support team?
Deskhero's AI capabilities analyze the content of customer queries to categorize and prioritize them. It also generates suggested replies and enhances search results, thereby reducing response time and improving the productivity of the customer support team.
How does Deskhero's AI-powered knowledge base benefit HealthGen Biotech?
Deskhero's AI-powered knowledge base automatically generates articles from various sources, keeping the knowledge base up-to-date with the latest information. This enables faster resolution of customer queries.
How does HealthGen Biotech integrate Deskhero with their existing systems?
HealthGen Biotech uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire customer support infrastructure.
* This article provides an example of how a fictive company in the Pharmaceutical and medicine manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
