PharmaPro has a vast knowledge base, including numerous articles, manuals, and policies. The company uses Deskhero's AI capabilities to generate OpenAI Embeddings from these resources. This helps in finding relevant content quickly and efficiently, reducing the time taken to resolve customer queries.
Using Deskhero, PharmaPro is able to manage tickets more effectively. The AI capabilities of the platform suggest replies based on previous tickets and knowledge base articles, significantly reducing the response time and improving customer satisfaction.
PharmaPro also leverages Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI capabilities of the platform analyze the scraped data and update the knowledge base accordingly, ensuring that the support team always has the most recent information at their disposal.
The comprehensive search bar powered by AI helps PharmaPro's support team find relevant information quickly. This not only speeds up the resolution process but also improves the quality of support provided to the customers.
Finally, PharmaPro uses the REST API provided by Deskhero to integrate the platform with their existing systems. This seamless integration allows the company to leverage the benefits of AI without disrupting their existing workflows.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities suggest replies based on previous tickets and knowledge base articles, significantly reducing the response time and improving customer satisfaction.
How does Deskhero keep the knowledge base updated?
Deskhero uses its website scraping feature to gather the latest information. The AI capabilities of the platform analyze this data and update the knowledge base accordingly.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to quickly find relevant information from the knowledge base, previous tickets, and other resources. This speeds up the resolution process and improves the quality of support.
* This article provides an example of how a fictive company in the Pharmaceutical Sales Representatives industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
