PharmaLink uses Deskhero's AI capabilities to manage a large volume of customer support tickets. The AI suggests replies based on OpenAI Embeddings from previous tickets and knowledge base articles, significantly reducing the response time and improving customer satisfaction.
The company also uses Deskhero's AI capabilities to enhance their knowledge base. The AI generates articles from Word, PowerPoint, and PDF files, making it easier for the support team to find relevant information and resolve customer issues.
PharmaLink leverages Deskhero's website scraping feature to keep their knowledge base updated. The AI capabilities of the platform analyze the scraped data and update the knowledge base, ensuring that the support team always has the latest information.
Using the comprehensive search bar powered by AI, PharmaLink's support team can quickly find relevant information from the knowledge base and other resources. This not only speeds up the resolution process but also improves the quality of support provided to the customers.
Finally, PharmaLink uses Deskhero's REST API to integrate the platform with their existing systems. This allows the company to leverage the benefits of AI without disrupting their existing workflows.
How does Deskhero's AI capabilities improve customer support?
Deskhero's AI capabilities suggest replies based on previous tickets and knowledge base articles, significantly reducing the response time and improving customer satisfaction. It also enhances the knowledge base by generating articles from various file types, making it easier for the support team to find relevant information.
How does Deskhero keep the knowledge base updated?
Deskhero uses its website scraping feature to gather the latest information. The AI capabilities of the platform analyze this data and update the knowledge base accordingly.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to quickly find relevant information from the knowledge base, previous tickets, and other resources. This speeds up the resolution process and improves the quality of support.
* This article provides an example of how a fictive company in the Pharmaceutical Sales Representatives industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
