PharmaPlus uses Deskhero's advanced AI capabilities to manage their large volume of customer queries. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies. This significantly reduces the time taken to respond to customer inquiries and ensures consistency in the responses.
The company also uses Deskhero's AI for its knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, making it easier for the support team to create and update the knowledge base. This feature has improved the quality of the knowledge base and made it more useful for both the support team and customers.
With Deskhero's website scraping feature, PharmaPlus is able to keep their knowledge base updated with the latest information from their website. The AI can scrape data from the website and use it to update the knowledge base and enhance search results. This has resulted in a more accurate and comprehensive knowledge base.
PharmaPlus also uses Deskhero's REST API to integrate the platform with their existing systems. This has enabled them to automate many of their support processes, further improving efficiency and reducing manual work for the support team.
Overall, Deskhero's AI capabilities have helped PharmaPlus to significantly improve their customer support operations. They have been able to reduce response times, improve the quality of their knowledge base, and automate many of their processes.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helps to ensure consistency and accuracy in responses.
How does Deskhero's website scraping feature work?
Deskhero's AI can scrape data from your website and use it to update the knowledge base and enhance search results. This helps to keep the knowledge base accurate and up-to-date.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This can help to automate many of your support processes and reduce manual work.
* This article provides an example of how a fictive company in the Pharmaceuticals and Medical Goods Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
