MediMart uses Deskhero's AI capabilities to handle their high volume of customer inquiries. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing response times and ensuring consistent, accurate responses.
MediMart also leverages Deskhero's AI to maintain and update their knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, simplifying the process of creating and updating the knowledge base. This has led to a more robust and useful knowledge base for both the support team and customers.
Deskhero's website scraping feature allows MediMart to keep their knowledge base current with the most recent information from their website. The AI scrapes data from the website to update the knowledge base and enhance search results, resulting in a more comprehensive and accurate knowledge base.
MediMart integrates Deskhero with their existing systems using the platform's REST API. This integration has automated many of their support processes, increasing efficiency and reducing the workload for the support team.
In summary, Deskhero's AI capabilities have enabled MediMart to significantly enhance their customer service operations. They have reduced response times, improved the quality of their knowledge base, and automated many of their processes.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures consistent and accurate responses.
How does Deskhero's website scraping feature work?
Deskhero's AI can scrape data from your website and use it to update the knowledge base and enhance search results. This keeps the knowledge base current and accurate.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This can automate many of your support processes and reduce manual work.
* This article provides an example of how a fictive company in the Pharmaceuticals and Medical Goods Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
