RegulaPharm Inc. uses Deskhero's ticket management system to handle internal queries related to regulatory compliance. The AI capabilities of Deskhero analyze these tickets using OpenAI Embeddings and suggest replies based on previous tickets, knowledge base articles, and other relevant data. This has improved the speed and accuracy of their responses.
The company uses Deskhero's knowledge base feature to store and manage important regulatory documents. The AI capabilities of Deskhero can generate articles from these documents, making it easier for employees to find and understand regulatory information.
RegulaPharm Inc. uses Deskhero's website scraping feature to monitor changes in regulations on official websites. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base accordingly, ensuring that the company is always compliant with the latest regulations.
The company also uses the custom fields feature of Deskhero to categorize tickets based on the type of query, the department involved, and the regulatory body concerned. This has made it easier for the compliance team to prioritize and handle tickets.
The advanced AI capabilities of Deskhero have significantly improved the efficiency of RegulaPharm Inc.'s internal helpdesk services. The company has reported a reduction in compliance issues and an increase in employee understanding of regulations since they started using Deskhero.
How does Deskhero's AI capabilities improve the speed and accuracy of responses?
Deskhero's AI analyzes the content of the tickets using OpenAI Embeddings and suggests replies based on previous tickets, knowledge base articles, and other relevant data. This ensures that the responses are quick and accurate.
How does Deskhero's website scraping feature help in monitoring changes in regulations?
Deskhero's AI analyzes the data scraped from official websites and updates the knowledge base accordingly. This ensures that the company is always compliant with the latest regulations.
How does Deskhero's custom fields feature improve ticket handling?
The custom fields feature allows tickets to be categorized based on various factors. This makes it easier for the compliance team to prioritize and handle tickets.
* This article provides an example of how a fictive company in the Pharmaceuticals Regulation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
