PharmaReg Solutions receives hundreds of queries daily from clients needing guidance on complex regulatory matters. They use Deskhero's ticket management system to organize these queries effectively. The AI capabilities of Deskhero analyze the content of the tickets using OpenAI Embeddings and suggest replies based on previous tickets, knowledge base articles, and other relevant data. This has reduced the time spent on each ticket and improved the quality of responses.
The company also uses Deskhero's knowledge base feature to store and manage important regulatory documents. The AI capabilities of Deskhero can generate articles from these documents, making it easier for the support team to find and share information with clients.
Deskhero's website scraping feature is used by PharmaReg Solutions to keep track of changes in regulations on official websites. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base accordingly, ensuring that the support team always has the most up-to-date information.
PharmaReg Solutions also uses the custom fields feature of Deskhero to categorize tickets based on the type of query, the client, and the regulatory body involved. This has made it easier for the support team to prioritize and handle tickets.
The advanced AI capabilities of Deskhero have significantly improved the efficiency of PharmaReg Solutions' customer support and helpdesk services. The company has reported a reduction in response time and an increase in customer satisfaction since they started using Deskhero.
How does Deskhero's AI capabilities improve the quality of responses?
Deskhero's AI analyzes the content of the tickets using OpenAI Embeddings and suggests replies based on previous tickets, knowledge base articles, and other relevant data. This ensures that the responses are accurate and relevant.
How does Deskhero's website scraping feature help in keeping track of changes in regulations?
Deskhero's AI analyzes the data scraped from official websites and updates the knowledge base accordingly. This ensures that the support team always has the most up-to-date information.
How does Deskhero's custom fields feature improve ticket handling?
The custom fields feature allows tickets to be categorized based on various factors. This makes it easier for the support team to prioritize and handle tickets.
* This article provides an example of how a fictive company in the Pharmaceuticals Regulation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
