BioMed Innovations has a vast amount of data in the form of research papers, clinical trial reports, and drug development documents. Managing this data was a challenge until they started using Deskhero. The platform's AI capabilities analyze the content of these documents and generate knowledge base articles.
These articles are then made searchable using OpenAI's ChatGPT, which enhances the search results based on the context and relevance of the search terms. This has made it easier for the team at BioMed Innovations to find the information they need quickly and accurately.
Deskhero also allows BioMed Innovations to scrape data from their website, further enriching their knowledge base. The AI uses this scraped data to suggest replies to queries, improving the efficiency of their customer support.
The custom email domains and user groups features of Deskhero allow BioMed Innovations to provide a more personalized service to their customers. The kanban board and tickets management features help them track and manage their support tasks effectively.
Overall, Deskhero's AI capabilities have greatly improved BioMed Innovations' knowledge management process, making it more efficient and effective.
How does Deskhero's AI improve knowledge management?
Deskhero's AI analyzes the content of documents and generates knowledge base articles. These articles are then made searchable using AI, which enhances the search results based on the context and relevance of the search terms.
How does Deskhero use scraped website data?
Deskhero's AI uses the scraped website data to suggest replies to queries, improving the efficiency of customer support.
Can Deskhero handle large amounts of data?
Yes, Deskhero is designed to handle large amounts of data and makes it easily manageable through its structured data lists and custom fields.
* This article provides an example of how a fictive company in the Pharmaceuticals Research and Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
