NeuroTech Pharma interacts with a wide range of customers, including patients, healthcare professionals, and researchers. Managing these interactions was a challenge until they started using Deskhero. The platform's AI capabilities analyze previous tickets, knowledge base articles, and other relevant data to generate suggested replies.
These suggested replies are then used to respond to queries, significantly reducing the time taken to interact with customers. This has not only improved the efficiency of the customer support team but also increased customer satisfaction as they receive quick and accurate responses.
Deskhero's advanced search bar is another feature that NeuroTech Pharma finds invaluable. The search results are enhanced by the AI's understanding of the context and relevance, making it easier for the support team to find the information they need to resolve issues.
The REST API provided by Deskhero allows NeuroTech Pharma to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency. The custom fields and structured data lists help them organize their tickets and user groups better, providing a more personalized service to their customers.
Overall, Deskhero's AI capabilities have transformed the way NeuroTech Pharma manages their customer interactions, making it more efficient and effective.
How does Deskhero's AI improve customer interactions?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other relevant data to generate suggested replies. These replies are then used to respond to queries, significantly reducing the time taken to interact with customers and improving the accuracy of the responses.
How does the advanced search bar work?
The advanced search bar uses AI to understand the context and relevance of the search terms, providing more accurate and relevant results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems for seamless data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Pharmaceuticals Research and Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
