FlashFrame deals with a high volume of customer queries and complaints daily. Managing these manually was proving to be inefficient. With Deskhero's ticket management system, FlashFrame can now efficiently handle these tickets.
Deskhero's AI capabilities have significantly improved FlashFrame's response time. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has not only reduced the workload on the customer support team but also improved customer satisfaction.
FlashFrame has found great value in the knowledge base feature of Deskhero. The AI automatically generates articles from word, powerpoint, pdf files, and even scrapes data from the website. This has provided a self-service option for customers, reducing the number of tickets.
The comprehensive search bar of Deskhero, powered by AI, has made it easier for the support team to find relevant content quickly. This has improved the efficiency of the support team and reduced the resolution time for tickets.
FlashFrame has also utilized Deskhero's REST API to integrate the platform with its existing systems. This has streamlined their overall workflow and improved the efficiency of their operations.
How does Deskhero's AI improve customer satisfaction?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures quick and accurate responses to customer queries, thereby improving customer satisfaction.
How does the knowledge base feature reduce the number of tickets?
The knowledge base feature provides a self-service option for customers. It automatically generates articles from uploaded files and scrapes data from the website, allowing customers to find solutions to common queries without raising a ticket.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems. This helps in streamlining the overall workflow.
* This article provides an example of how a fictive company in the Photo Developing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
