SnapShine receives thousands of customer queries daily regarding their order status, product details, and technical issues. Managing these queries manually was time-consuming and prone to errors. With Deskhero's ticket management system, SnapShine can now efficiently categorize and prioritize these tickets, ensuring no query goes unanswered.
Deskhero's AI capabilities have significantly improved SnapShine's response time. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies. This has reduced the workload on the customer support team and increased customer satisfaction.
The knowledge base feature of Deskhero has been a game-changer for SnapShine. The AI automatically generates articles from word, powerpoint, pdf files, and even scrapes data from the website. This has made it easier for customers to find solutions to common queries without contacting support.
Deskhero's comprehensive search bar, powered by AI, has made it easier for the support team to find relevant content quickly. The AI enhances search results by using embeddings from previous tickets and knowledge base articles.
Finally, SnapShine has also utilized Deskhero's REST API to integrate the platform with its existing systems. This has streamlined the overall workflow and improved the efficiency of the support team.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time taken to draft responses and improves the overall response time.
How does the knowledge base feature work?
The knowledge base feature automatically generates articles from word, powerpoint, pdf files, and even scrapes data from the website. This provides customers with a self-service option to find solutions to common queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems. This helps in streamlining the overall workflow.
* This article provides an example of how a fictive company in the Photo Developing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
