PicturePerfect receives a large number of customer queries and complaints daily. Managing these tickets manually was challenging and inefficient. With Deskhero, PicturePerfect can now easily categorize, prioritize, and track these tickets.
The AI capabilities of Deskhero have been instrumental in improving the response time and accuracy of PicturePerfect's customer support. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies, reducing the workload on the support team.
PicturePerfect has also benefited from the knowledge base feature of Deskhero. The AI automatically generates articles from uploaded files and scrapes data from the website, providing customers with a self-service option for common queries.
The comprehensive search bar of Deskhero, enhanced by AI, has made it easier for the support team to find relevant content quickly. This has improved the efficiency of the support team and reduced the resolution time for tickets.
PicturePerfect has also used Deskhero's REST API to integrate the platform with its existing systems. This has streamlined their workflow and improved the overall efficiency of their operations.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies. This ensures that the responses are based on the most relevant and accurate information.
How does the knowledge base feature benefit customers?
The knowledge base feature provides customers with a self-service option for common queries. It automatically generates articles from uploaded files and scrapes data from the website, making it easier for customers to find solutions.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is enhanced by AI. It uses embeddings from previous tickets and knowledge base articles to provide the most relevant search results quickly.
* This article provides an example of how a fictive company in the Photo Developing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
