ReproXpress was facing challenges in handling the increasing volume of customer queries and complaints. They decided to implement Deskhero to manage their customer support tickets more efficiently. By leveraging Deskhero's advanced AI capabilities, they were able to automate ticket management, reducing the workload on their customer support team.
The AI-powered knowledge base feature of Deskhero allowed ReproXpress to generate articles from various sources like word documents, powerpoint presentations, pdf files, and even scraped website data. This made it easier for the support team to find relevant information quickly, thereby improving their response time to customer queries.
Deskhero's AI capabilities also helped ReproXpress in generating suggested replies based on previous tickets and knowledge base articles. This not only improved the efficiency of the support team but also ensured consistency in the responses provided to the customers.
Furthermore, the comprehensive search bar powered by AI made it easy for the support team to find relevant content from the vast amount of data available. This feature significantly reduced the time spent on searching for information, allowing the team to focus more on resolving customer issues.
Overall, Deskhero's advanced AI capabilities have greatly improved the efficiency of ReproXpress's helpdesk services and customer support.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities automate the process of ticket management. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This reduces the workload on the customer support team and improves efficiency.
How does the AI-powered knowledge base feature work?
The AI-powered knowledge base feature generates articles from various sources like word documents, powerpoint presentations, pdf files, and scraped website data. This makes it easier for the support team to find relevant information quickly.
What is the benefit of the comprehensive search bar powered by AI?
The comprehensive search bar powered by AI makes it easy to find relevant content from the vast amount of data available. This significantly reduces the time spent on searching for information, allowing the team to focus more on resolving customer issues.
* This article provides an example of how a fictive company in the Photocopying industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
