SnapEvent Photography receives numerous queries about their services, packages, and scheduling. To manage these efficiently, they use Deskhero's ticket management system. The system uses AI to categorize and prioritize tickets based on their urgency and relevance. This allows the team to respond to urgent and high-priority tickets promptly, improving customer satisfaction.
Deskhero's AI capabilities also enhance SnapEvent's knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate relevant content. This not only enriches the knowledge base but also helps in generating suggested replies for customer queries.
The AI-powered comprehensive search bar is another feature that SnapEvent finds extremely useful. It enables the team to find relevant content quickly, saving time and effort. The search results are enhanced by the AI, making them more accurate and relevant.
Deskhero's custom email domains feature allows SnapEvent to maintain a professional image while communicating with their clients. The custom fields feature enables them to collect specific information from their clients, making the communication more effective.
Finally, the REST API provided by Deskhero allows SnapEvent to integrate their existing systems with Deskhero, ensuring seamless data flow and improved efficiency.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to understand the context and urgency of each ticket. It then categorizes and prioritizes them accordingly.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to understand the context of the search query and then fetches the most relevant results from the knowledge base, previous tickets, and other sources.
Can we integrate our existing systems with Deskhero?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with it.
* This article provides an example of how a fictive company in the Photographic Services for Events industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
