PicturePerfect Event Services receives a multitude of customer queries about their services, packages, and scheduling. To manage these effectively, they use Deskhero's ticket management system. The system's AI capabilities enable it to categorize and prioritize tickets based on their urgency and relevance, allowing the PicturePerfect team to address important issues promptly.
Deskhero's AI also enriches PicturePerfect's knowledge base. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate relevant content. This not only improves the knowledge base but also assists in generating suggested replies for customer queries, reducing the response time.
The AI-powered comprehensive search bar is another feature that PicturePerfect finds extremely useful. It allows the team to find relevant content quickly, saving time and improving efficiency. The AI enhances the search results, making them more accurate and relevant.
Deskhero's custom email domains and custom fields features allow PicturePerfect to maintain a professional image and collect specific information from their clients, making the communication more effective.
Finally, the REST API provided by Deskhero allows PicturePerfect to integrate their existing systems with Deskhero, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to understand the context and urgency of each ticket. It then categorizes and prioritizes them accordingly.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to understand the context of the search query and then fetches the most relevant results from the knowledge base, previous tickets, and other sources.
Can we integrate our existing systems with Deskhero?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with it.
* This article provides an example of how a fictive company in the Photographic Services for Events industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
