SnapShots Studio, a bustling photography business, was struggling with managing customer queries, booking schedules, and workflow management. They turned to Deskhero for a solution. By leveraging Deskhero's advanced AI capabilities, they were able to significantly improve their customer support and workflow management.
Deskhero's AI capabilities were used to analyze previous tickets and knowledge base articles to generate suggested replies. This not only reduced the time taken to respond to customer queries but also ensured that the responses were accurate and consistent. The AI also enhanced search results, making it easier for the support team to find relevant information quickly.
Deskhero's structured data lists and custom fields were used to manage booking schedules and assign tasks to different team members. The kanban board feature provided a visual representation of the workflow, making it easier to track progress and identify bottlenecks.
The custom email domains feature allowed SnapShots Studio to maintain a professional image while the user groups feature helped in team collaboration and communication. The tickets management system ensured that no customer query was overlooked.
By using Deskhero, SnapShots Studio was able to streamline their operations, improve customer support, and increase overall efficiency.
How does Deskhero's AI capabilities improve customer support?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies. This reduces the time taken to respond to customer queries and ensures that the responses are accurate and consistent.
How does Deskhero help in workflow management?
Deskhero's structured data lists and custom fields can be used to manage booking schedules and assign tasks. The kanban board provides a visual representation of the workflow, making it easier to track progress and identify bottlenecks.
Can Deskhero help in maintaining a professional image?
Yes, Deskhero's custom email domains feature allows businesses to maintain a professional image.
* This article provides an example of how a fictive company in the Photographic Studios industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
