Flashpoint Photography, a popular photography studio, was finding it difficult to manage their workflow and provide efficient customer support. They turned to Deskhero for a solution.
Deskhero's AI capabilities were used to analyze previous tickets and knowledge base articles to generate suggested replies. This significantly reduced the response time and improved the quality of customer support.
The AI also enhanced search results, making it easier for the support team to find relevant information quickly. The tickets management system ensured that all customer queries were tracked and addressed in a timely manner.
Deskhero's structured data lists and custom fields were used to manage booking schedules and assign tasks to different team members. The kanban board feature provided a visual representation of the workflow, making it easier to track progress and identify bottlenecks.
By implementing Deskhero, Flashpoint Photography was able to optimize their workflow management, improve customer support, and increase operational efficiency and customer satisfaction.
How does Deskhero's AI capabilities improve customer support?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies. This significantly reduces the response time and improves the quality of customer support.
How does Deskhero help in workflow management?
Deskhero's structured data lists and custom fields can be used to manage booking schedules and assign tasks. The kanban board provides a visual representation of the workflow, making it easier to track progress and identify bottlenecks.
Can Deskhero help in maintaining a professional image?
Yes, Deskhero's custom email domains feature allows businesses to maintain a professional image.
* This article provides an example of how a fictive company in the Photographic Studios industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
