PicturePerfect receives numerous queries regarding their services, packages, and availability. To manage these requests efficiently, they use Deskhero's ticket management feature. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
The AI also leverages OpenAI Embeddings from uploaded files like policies, manuals, and presentations to provide accurate information to the customers. This not only ensures the consistency of the information but also reduces the workload of the customer support team.
PicturePerfect also utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI capabilities further enhance the search results, providing the most relevant content to the customers.
Deskhero's REST API allows PicturePerfect to integrate the platform with their existing systems, ensuring a seamless workflow. The custom fields and user groups features allow them to categorize their customers and queries effectively, leading to better management.
Overall, Deskhero's advanced AI capabilities have enabled PicturePerfect to enhance their customer support efficiency, reduce response time, and improve customer satisfaction.
How does Deskhero's AI capabilities enhance response efficiency?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to suggest replies to new queries. This significantly reduces the response time.
How does Deskhero ensure the consistency of the information provided to the customers?
Deskhero's AI capabilities leverage OpenAI Embeddings from uploaded files like policies, manuals, and presentations to provide accurate and consistent information to the customers.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Photography for special events such as weddings, birthdays, anniversaries and corporate functions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
