SnapEvent receives a high volume of customer queries daily, ranging from package details to booking availability. To handle these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly improving response time.
SnapEvent also uses Deskhero's custom email domains feature to maintain a professional image while communicating with their customers. The AI capabilities enhance this feature by analyzing the emails and suggesting replies based on previous interactions.
Deskhero's website scraping feature is used by SnapEvent to keep their knowledge base updated with the latest information from their website. The AI capabilities enhance the search results, providing the most relevant content to the customers.
Using Deskhero's REST API, SnapEvent has integrated the platform with their existing systems, ensuring a smooth workflow. The custom fields and user groups features allow them to categorize their customers and queries effectively.
Overall, Deskhero's advanced AI capabilities have enabled SnapEvent to improve their customer service, reduce response time, and increase customer satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and emails to suggest replies to new queries. This significantly improves the response time.
How does Deskhero keep the knowledge base updated?
Deskhero's website scraping feature keeps the knowledge base updated with the latest information from the website. The AI capabilities further enhance the search results, providing the most relevant content to the customers.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, ensuring a smooth workflow.
* This article provides an example of how a fictive company in the Photography for special events such as weddings, birthdays, anniversaries and corporate functions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
