ThermoHeal receives numerous customer queries daily regarding their heat therapy products. They use Deskhero's ticket management feature to organize these queries, but the volume was overwhelming for their support team. By implementing Deskhero's AI capabilities, ThermoHeal was able to automate the process of generating suggested replies based on previous tickets and knowledge base articles.
The AI system uses OpenAI Embeddings to understand the context of each query and find relevant content from previous tickets, knowledge base articles, and uploaded files like product manuals. This information is then sent through OpenAIs ChatGPT to generate a suggested reply, significantly reducing the time spent by the support team on each ticket.
Additionally, ThermoHeal used Deskhero's AI to enhance their search results. The AI system uses the same OpenAI Embeddings to understand the context of search queries and find the most relevant results from their knowledge base and website data.
As a result, ThermoHeal has seen a significant reduction in the time spent on each ticket, improved customer satisfaction due to faster response times, and increased efficiency of their support team.
Moreover, the AI system continues to learn and improve over time, further enhancing its effectiveness and efficiency.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings to understand the context of each query and find relevant content from previous tickets, knowledge base articles, and uploaded files like product manuals. This information is then sent through OpenAIs ChatGPT to generate a suggested reply.
How does Deskhero's AI system enhance search results?
Deskhero's AI system uses OpenAI Embeddings to understand the context of search queries and find the most relevant results from your knowledge base and website data.
Does Deskhero's AI system improve over time?
Yes, Deskhero's AI system continues to learn and improve over time, further enhancing its effectiveness and efficiency.
* This article provides an example of how a fictive company in the Physical Modalities such as Heat, Cold, Light and Ultrasound Therapy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
