LightLife has an extensive knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and scraped website data. Managing this vast amount of information was a challenge until they implemented Deskhero's AI capabilities.
The AI system uses OpenAI Embeddings to understand the context of each article and categorize it appropriately. It also uses the same technology to find relevant content when a new article is added, ensuring that the knowledge base is always up-to-date and accurate.
Furthermore, LightLife uses Deskhero's AI to enhance their search results. The AI system uses the same OpenAI Embeddings to understand the context of search queries and find the most relevant results from their knowledge base.
As a result, LightLife has seen a significant improvement in the management of their knowledge base, improved customer satisfaction due to faster and more accurate search results, and increased efficiency of their support team.
Moreover, the AI system continues to learn and improve over time, further enhancing the accuracy and relevance of their knowledge base.
How does Deskhero's AI system manage the knowledge base?
Deskhero's AI system uses OpenAI Embeddings to understand the context of each article and categorize it appropriately. It also uses the same technology to find relevant content when a new article is added, ensuring that the knowledge base is always up-to-date and accurate.
How does Deskhero's AI system enhance search results within the knowledge base?
Deskhero's AI system uses OpenAI Embeddings to understand the context of search queries and find the most relevant results from the knowledge base.
Does Deskhero's AI system improve over time?
Yes, Deskhero's AI system continues to learn and improve over time, further enhancing the accuracy and relevance of the knowledge base.
* This article provides an example of how a fictive company in the Physical Modalities such as Heat, Cold, Light and Ultrasound Therapy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
