HealFast Rehabilitation Center, a renowned rehabilitation center, was looking for a solution to improve their patient communication and increase efficiency. They chose Deskhero's AI-powered helpdesk service to meet their needs.
With Deskhero, HealFast was able to use the platform's AI capabilities to automatically generate suggested replies to patient inquiries based on previous tickets and knowledge base articles. This not only improved response times but also ensured consistency in the information provided to patients.
Deskhero's AI also enhanced the search results within their knowledge base by using OpenAI Embeddings from uploaded files such as treatment guidelines, patient handouts, and educational materials. This made it easier for patients to find relevant information and self-serve, improving patient satisfaction.
The platform's website scraping feature allowed HealFast to keep their knowledge base updated with the latest information from their website, ensuring that patients always had access to the most current information.
Overall, Deskhero's advanced AI capabilities have enabled HealFast to enhance patient communication, improve patient satisfaction, and increase efficiency.
How has Deskhero improved HealFast's patient communication?
Deskhero's AI capabilities generate suggested replies to patient inquiries based on previous tickets and knowledge base articles, improving response times and ensuring consistency in the information provided.
How does Deskhero enhance the search results within HealFast's knowledge base?
Deskhero uses OpenAI Embeddings from uploaded files such as treatment guidelines, patient handouts, and educational materials to enhance the search results within the knowledge base, making it easier for patients to find relevant information.
How does Deskhero ensure that HealFast's knowledge base is always up-to-date?
Deskhero's website scraping feature automatically updates the knowledge base with the latest information from HealFast's website.
* This article provides an example of how a fictive company in the Physical Therapy and Rehabilitation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
