TherapyPlus Physical Therapy and Wellness, a leading provider of physical therapy and wellness services, was facing challenges in managing their growing volume of customer inquiries. They turned to Deskhero's AI-powered helpdesk service to improve their customer service.
With Deskhero, TherapyPlus was able to leverage the platform's AI capabilities to automatically generate suggested replies based on previous tickets and knowledge base articles. This significantly reduced the time spent by their customer service team in crafting responses, thereby improving efficiency.
Deskhero's AI also enhanced the search results within their knowledge base by using OpenAI Embeddings from uploaded files such as policies, manuals, and wellness guides. This made it easier for their customers to find relevant information, enhancing customer satisfaction.
The platform's website scraping feature allowed TherapyPlus to automatically update their knowledge base with the latest information from their website. This ensured that their customers always had access to the most current information.
Overall, Deskhero's advanced AI capabilities have enabled TherapyPlus to provide a more efficient and effective customer service.
How has Deskhero improved TherapyPlus's customer service efficiency?
Deskhero's AI capabilities generate suggested replies based on previous tickets and knowledge base articles, significantly reducing the time spent by the customer service team in crafting responses.
How does Deskhero enhance the search results within TherapyPlus's knowledge base?
Deskhero uses OpenAI Embeddings from uploaded files such as policies, manuals, and wellness guides to enhance the search results within the knowledge base, making it easier for customers to find relevant information.
How does Deskhero ensure that TherapyPlus's knowledge base is always up-to-date?
Deskhero's website scraping feature automatically updates the knowledge base with the latest information from TherapyPlus's website.
* This article provides an example of how a fictive company in the Physical Therapy and Rehabilitation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
