RehabPro Physical Therapy, a leading provider of physical therapy and rehabilitation services, was struggling with managing their increasing volume of customer support tickets. They turned to Deskhero's AI-powered helpdesk service to streamline their customer support process.
With Deskhero, RehabPro was able to leverage the platform's AI capabilities to automatically generate suggested replies based on previous tickets and knowledge base articles. This significantly reduced the time spent by their support team in crafting responses, thereby improving response times.
Deskhero's AI also enhanced the search results within their knowledge base by using OpenAI Embeddings from uploaded files such as policies, manuals, and presentations. This made it easier for their customers to find relevant information, improving the overall customer experience.
Furthermore, the platform's website scraping feature allowed RehabPro to automatically update their knowledge base with the latest information from their website. This ensured that their customers always had access to the most up-to-date information.
Overall, Deskhero's advanced AI capabilities have enabled RehabPro to provide a more efficient and effective customer support service.
How has Deskhero improved RehabPro's response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets and knowledge base articles, significantly reducing the time spent by the support team in crafting responses.
How does Deskhero enhance the search results within RehabPro's knowledge base?
Deskhero uses OpenAI Embeddings from uploaded files such as policies, manuals, and presentations to enhance the search results within the knowledge base, making it easier for customers to find relevant information.
How does Deskhero ensure that RehabPro's knowledge base is always up-to-date?
Deskhero's website scraping feature automatically updates the knowledge base with the latest information from RehabPro's website.
* This article provides an example of how a fictive company in the Physical Therapy and Rehabilitation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
