Rehab Pro had difficulty managing customer queries and providing timely responses. With Deskhero, they were able to structure their data lists, manage tickets effectively, and use custom fields to categorize their customer queries better.
Deskhero's AI capabilities helped Rehab Pro to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This not only improved the relevance of their search results but also enabled them to generate suggested replies, thereby speeding up their response time.
Deskhero's knowledge base feature allowed Rehab Pro to create an extensive repository of information. The AI was able to generate articles from various file formats, making it easier for the support team to find relevant content and provide accurate responses.
Deskhero's REST API was integrated with Rehab Pro's existing systems, allowing seamless data exchange and enhancing the overall efficiency of their customer support.
Overall, Deskhero's advanced AI capabilities transformed Rehab Pro's customer support, making it more efficient and responsive.
How did Deskhero improve Rehab Pro's response time?
Deskhero's AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies, significantly speeding up response time.
How did Deskhero enhance the relevance of Rehab Pro's search results?
Deskhero used AI to find relevant content from various sources like previous tickets, knowledge base articles, and uploaded files, thereby improving the relevance of search results.
How was Deskhero's REST API beneficial for Rehab Pro?
Deskhero's REST API allowed seamless integration with Rehab Pro's existing systems, enabling efficient data exchange and enhancing overall customer support efficiency.
* This article provides an example of how a fictive company in the Physical therapy services for the disabled industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
