Heal & Move initially struggled with managing customer queries and providing timely responses. With Deskhero, they were able to structure their data lists, manage tickets effectively, and use custom fields to categorize their customer queries better.
The AI capabilities of Deskhero helped Heal & Move to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This not only improved the relevance of their search results but also enabled them to generate suggested replies, thereby speeding up their response time.
Deskhero's knowledge base feature allowed Heal & Move to create an extensive repository of information. The AI was able to generate articles from various file formats, making it easier for the support team to find relevant content and provide accurate responses.
Deskhero's REST API was integrated with Heal & Move's existing systems, allowing seamless data exchange and enhancing the overall efficiency of their customer support.
Overall, Deskhero's advanced AI capabilities transformed Heal & Move's customer support, making it more efficient and responsive.
How did Deskhero improve Heal & Move's response time?
Deskhero's AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies, significantly speeding up response time.
How did Deskhero enhance the relevance of Heal & Move's search results?
Deskhero used AI to find relevant content from various sources like previous tickets, knowledge base articles, and uploaded files, thereby improving the relevance of search results.
How was Deskhero's REST API beneficial for Heal & Move?
Deskhero's REST API allowed seamless integration with Heal & Move's existing systems, enabling efficient data exchange and enhancing overall customer support efficiency.
* This article provides an example of how a fictive company in the Physical therapy services for the disabled industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
