TherapyPlus faced challenges in managing their customer support services due to the high volume of queries. With Deskhero, they were able to organize their data, manage tickets efficiently, and categorize queries using custom fields.
Deskhero's advanced AI capabilities allowed TherapyPlus to utilize OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This significantly improved their response time and customer satisfaction.
The knowledge base feature of Deskhero enabled TherapyPlus to create an extensive database of information. The AI could generate articles from different file formats, making it easier for the support team to find relevant information and provide accurate responses.
By integrating Deskhero's REST API with their existing systems, TherapyPlus was able to achieve seamless data exchange, enhancing the overall efficiency of their helpdesk services.
Overall, TherapyPlus greatly benefited from Deskhero's AI capabilities, which transformed their helpdesk services and improved their customer interactions.
How did Deskhero enhance TherapyPlus's response time?
Deskhero's AI capabilities used OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies, thereby improving TherapyPlus's response time.
How did Deskhero improve the accuracy of TherapyPlus's responses?
Deskhero's AI could generate knowledge base articles from different file formats, enabling the support team to find relevant information easily and provide accurate responses.
How did Deskhero's REST API improve TherapyPlus's helpdesk services?
Deskhero's REST API allowed seamless integration with TherapyPlus's existing systems, enabling efficient data exchange and enhancing the overall efficiency of their helpdesk services.
* This article provides an example of how a fictive company in the Physical therapy services for the disabled industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
