Cityside Physicians' Office, a bustling urban medical practice, was facing challenges in managing their patient support tickets. They decided to implement Deskhero to enhance their customer support services.
The office utilized Deskhero's user groups and ticket management features to efficiently categorize and manage patient inquiries. This allowed them to track and respond to tickets in a timely and organized manner.
By leveraging Deskhero's advanced AI capabilities, the office was able to use OpenAI embeddings from previous tickets and knowledge base articles to find relevant content and generate suggested replies. This significantly improved their response time and accuracy.
Deskhero's comprehensive search bar and REST API were used to integrate the platform with the office's existing systems, providing a seamless experience for both staff and patients.
Thanks to Deskhero's AI capabilities, Cityside Physicians' Office was able to enhance their customer support, improve response time, and increase patient satisfaction.
How did Deskhero's AI capabilities help Cityside Physicians' Office improve their response time?
The AI capabilities of Deskhero used OpenAI embeddings from previous tickets and knowledge base articles to find relevant content and generate suggested replies, significantly improving the office's response time and accuracy.
How did the office integrate Deskhero with their existing systems?
Deskhero's comprehensive search bar and REST API were used to integrate the platform with the office's existing systems, providing a seamless experience for both staff and patients.
What were the benefits of using Deskhero for Cityside Physicians' Office?
With Deskhero, Cityside Physicians' Office was able to enhance their customer support, improve response time, and increase patient satisfaction.
* This article provides an example of how a fictive company in the Physicians' Offices/Clinics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
