Sunset Medical Center, a large healthcare facility, was looking for a way to optimize their helpdesk services. They chose Deskhero for its advanced AI capabilities and comprehensive features.
The center made use of Deskhero's custom email domains and kanban board to manage and track patient inquiries. This allowed them to maintain a clear overview of all ongoing support tickets and prioritize them effectively.
Deskhero's advanced AI capabilities were leveraged to utilize OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This helped the center find relevant content and generate suggested replies, greatly enhancing their helpdesk efficiency.
The center also used Deskhero's website scraping feature to gather relevant information from various online resources, further enriching their knowledge base and improving their ability to provide accurate and timely responses.
By implementing Deskhero and its AI capabilities, Sunset Medical Center was able to optimize their helpdesk services, improve response time, and enhance patient satisfaction.
How did Deskhero's AI capabilities help Sunset Medical Center improve their helpdesk efficiency?
Deskhero's advanced AI capabilities utilized OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies, greatly enhancing the center's helpdesk efficiency.
How did the center use Deskhero's website scraping feature?
The center used Deskhero's website scraping feature to gather relevant information from various online resources, further enriching their knowledge base and improving their ability to provide accurate and timely responses.
What were the benefits of using Deskhero for Sunset Medical Center?
By implementing Deskhero, Sunset Medical Center was able to optimize their helpdesk services, improve response time, and enhance patient satisfaction.
* This article provides an example of how a fictive company in the Physicians' Offices/Clinics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
