Piggy Paradise Farms receives numerous customer inquiries daily, ranging from product availability to specific details about pig care. To manage these inquiries efficiently, they use Deskhero's ticket management system. The system categorizes and prioritizes tickets, ensuring that urgent matters are addressed promptly.
The company also utilizes Deskhero's AI capabilities to generate suggested replies. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This feature significantly reduces response times, as customer support representatives can select an appropriate response from the suggested options.
Deskhero's AI also enhances search results within the platform. When a representative searches for information to resolve a ticket, the AI uses embeddings to find the most relevant content, making the process faster and more efficient.
Moreover, Piggy Paradise Farms uses Deskhero's knowledge base feature, which is populated with articles generated from Word, PowerPoint, and PDF files. The AI capabilities help in creating a comprehensive and easily accessible database of information, further aiding in quick resolution of customer queries.
Overall, Deskhero's advanced AI capabilities have revolutionized Piggy Paradise Farms' customer support operations, improving efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies. These suggestions can then be selected by customer support representatives, speeding up response times.
How does Deskhero's AI enhance search results?
When a representative searches for information to resolve a ticket, Deskhero's AI uses embeddings to find the most relevant content. This makes the search process faster and more efficient.
How does Piggy Paradise Farms use Deskhero's knowledge base feature?
Piggy Paradise Farms uses Deskhero's knowledge base feature to create a comprehensive database of information. This database is populated with articles generated from Word, PowerPoint, and PDF files, and is easily accessible for quick resolution of customer queries.
* This article provides an example of how a fictive company in the Pig Farming industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
