Porky's Premium Pigs prides itself on its exceptional customer service. To maintain this standard, they use Deskhero to manage their customer communications. The platform's ticket management system helps them categorize and prioritize customer inquiries, ensuring prompt responses.
The company also leverages Deskhero's AI capabilities to generate suggested replies. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest appropriate responses, reducing the time spent crafting replies.
Additionally, Porky's Premium Pigs uses Deskhero's AI to enhance search results. When a representative searches for information to resolve a ticket, the AI uses embeddings to find the most relevant content, speeding up the resolution process.
Furthermore, the company uses Deskhero's custom email domains feature to maintain their brand identity in their communications. This, coupled with the efficiency benefits of the AI capabilities, has significantly improved their customer satisfaction scores.
Overall, Deskhero's advanced AI capabilities have helped Porky's Premium Pigs streamline their customer communications, ensuring they continue to provide exceptional customer service.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. These suggestions can then be selected by customer service representatives, speeding up response times.
How does Deskhero's AI enhance search results?
When a representative searches for information to resolve a ticket, Deskhero's AI uses embeddings to find the most relevant content. This makes the search process faster and more efficient.
How does Porky's Premium Pigs use Deskhero's custom email domains feature?
Porky's Premium Pigs uses Deskhero's custom email domains feature to maintain their brand identity in their communications. This helps them present a consistent brand image to their customers.
* This article provides an example of how a fictive company in the Pig Farming industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
