PiggyPrime Ltd. receives a large number of customer inquiries daily. They use Deskhero's tickets management feature to handle these inquiries efficiently. The platform's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time taken to respond to customers.
The company uses the custom fields feature to categorize inquiries, enabling the support team to prioritize and handle them effectively. The AI capabilities provide insights on frequently asked questions and common issues by analyzing the categorized data, allowing the team to address these concerns proactively.
PiggyPrime Ltd. has a comprehensive knowledge base, including policies and manuals, uploaded on Deskhero. The platform's AI capabilities use OpenAI embeddings to find relevant content from these files when responding to inquiries, ensuring accurate responses and saving the support team's time.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI capabilities enhance the search results by finding the most relevant content based on the inquiry.
Lastly, PiggyPrime Ltd. uses Deskhero's REST API to integrate their existing systems with the platform, ensuring a seamless flow of information. The AI capabilities further enhance this integration by analyzing the data from these systems and providing actionable insights.
How does Deskhero's AI capabilities enhance the tickets management process?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the response time.
How does Deskhero's AI capabilities utilize the uploaded files?
The AI capabilities of Deskhero use OpenAI embeddings to find relevant content from the uploaded files when responding to inquiries, ensuring accurate responses and saving time.
How does Deskhero's AI capabilities enhance the search results?
The AI capabilities enhance the search results by finding the most relevant content based on the inquiry.
* This article provides an example of how a fictive company in the Pigs Slaughtering & Processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
