PorkPro Processing receives numerous inquiries from customers about their products and services. With Deskhero, they can manage these inquiries more efficiently by using the tickets management feature. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the response time significantly.
The company also uses the custom fields feature to categorize inquiries, making it easier for the support team to prioritize and handle them. The AI capabilities further enhance this process by analyzing the categorized data and providing insights on frequently asked questions and common issues, enabling the team to proactively address these concerns.
PorkPro Processing has a vast knowledge base, including manuals and policies, which are uploaded on Deskhero. The AI capabilities of Deskhero use OpenAI embeddings to find relevant content from these files when responding to inquiries. This not only ensures accurate responses but also saves the support team's time as they don't have to manually search through the files.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI capabilities enhance the search results by finding the most relevant content based on the inquiry.
Finally, PorkPro Processing utilizes Deskhero's REST API to integrate their existing systems with the platform, ensuring a seamless flow of information. The AI capabilities further enhance this integration by analyzing the data from these systems and providing actionable insights.
How does Deskhero's AI capabilities enhance the tickets management process?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the response time.
How does Deskhero's AI capabilities utilize the uploaded files?
The AI capabilities of Deskhero use OpenAI embeddings to find relevant content from the uploaded files when responding to inquiries, ensuring accurate responses and saving time.
How does Deskhero's AI capabilities enhance the search results?
The AI capabilities enhance the search results by finding the most relevant content based on the inquiry.
* This article provides an example of how a fictive company in the Pigs Slaughtering & Processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
