Hog Haulers receives a multitude of support requests every day. To handle these efficiently, the company employs Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content and generate suggested replies.
These AI-powered replies have drastically improved Hog Haulers' response times. The AI also enhances search results, allowing the support team to find pertinent information swiftly and resolve issues more efficiently.
Hog Haulers uses Deskhero's custom fields and structured data lists to better organize their tickets. This has improved the overall efficiency of their support team and has resulted in higher customer satisfaction rates.
The company also utilizes Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their operations and improved their response times.
In summary, Hog Haulers has found Deskhero to be an invaluable tool in managing their customer support. The platform's advanced AI capabilities have not only improved their response times but also the quality of their support services.
How does Hog Haulers use Deskhero's AI for ticket management?
Hog Haulers uses Deskhero's AI to find relevant content from previous tickets, knowledge base articles, uploaded files and scraped website data. The AI then generates suggested replies, improving response times and the quality of support.
How does Deskhero's custom fields and structured data lists benefit Hog Haulers?
Deskhero's custom fields and structured data lists allow Hog Haulers to better organize their tickets. This improves the overall efficiency of their support team and results in higher customer satisfaction rates.
How does Hog Haulers use the REST API feature of Deskhero?
Hog Haulers uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration streamlines their operations and improves their response times.
* This article provides an example of how a fictive company in the Pigs Transportation & Logistics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
