Swine Swift receives numerous support requests daily. To manage these effectively, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content and generate suggested replies.
These AI-generated replies have significantly improved Swine Swift's response times. The AI also enhances search results, enabling the support team to find relevant information quickly and resolve issues more efficiently.
Deskhero's user groups feature has been instrumental in Swine Swift's operations. It allows the company to categorize their support team based on expertise, improving the allocation of tickets and overall efficiency.
The company also uses Deskhero's kanban board for ticket management. This provides a visual overview of all tickets, their status, and who is handling them, improving transparency and accountability.
In conclusion, Swine Swift has greatly benefited from Deskhero's advanced AI capabilities. The platform has not only improved their response times but also the quality of their support services, enhancing customer satisfaction.
How does Swine Swift use Deskhero's AI for ticket management?
Swine Swift uses Deskhero's AI to find relevant content from previous tickets, knowledge base articles, uploaded files and scraped website data. The AI then generates suggested replies, improving response times and the quality of support.
How does Deskhero's user groups feature benefit Swine Swift?
Deskhero's user groups feature allows Swine Swift to categorize their support team based on expertise. This improves the allocation of tickets and overall efficiency.
How does Swine Swift use the kanban board feature of Deskhero?
Swine Swift uses Deskhero's kanban board for ticket management. It provides a visual overview of all tickets, their status, and who is handling them, improving transparency and accountability.
* This article provides an example of how a fictive company in the Pigs Transportation & Logistics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
