SkyHigh Flight Academy receives a large number of queries from potential students about the courses, certifications, and training programs they offer. Managing these queries manually was time-consuming and often led to delayed responses. With Deskhero's ticket management system, SkyHigh can now efficiently sort, prioritize, and respond to these queries.
The advanced AI capabilities of Deskhero have been a game-changer for SkyHigh. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This has significantly improved the quality of responses and reduced the time taken to resolve a query.
Deskhero's AI also generates suggested replies based on the context of the query. This feature has not only improved the efficiency of the support team but also ensured consistent and accurate responses. The AI also enhances search results, making it easier for the support team to find relevant information.
SkyHigh also uses Deskhero's knowledge base feature to provide self-help resources to their customers. The AI capabilities of Deskhero generate articles from word, powerpoint, pdf files which are then made available to the customers. This has reduced the number of basic queries and improved customer satisfaction.
Overall, Deskhero's advanced AI capabilities have helped SkyHigh Flight Academy to improve their customer support, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This ensures that the responses are accurate and context-specific.
How does Deskhero's AI generate suggested replies?
Based on the context of the query, Deskhero's AI generates suggested replies. This not only improves the efficiency of the support team but also ensures consistent and accurate responses.
How does Deskhero's knowledge base feature work?
Deskhero's knowledge base feature allows companies to provide self-help resources to their customers. The AI capabilities of Deskhero generate articles from word, powerpoint, pdf files which are then made available to the customers.
* This article provides an example of how a fictive company in the Pilot training and certification services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
