PilotPro Training Services receives numerous training inquiries daily. Before using Deskhero, managing these inquiries manually was a challenging task that often led to delayed responses. With Deskhero's ticket management system, PilotPro can now efficiently sort, prioritize, and respond to these inquiries.
Deskhero's advanced AI capabilities have transformed the way PilotPro handles support. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This has significantly improved the precision of responses and reduced the time taken to resolve an inquiry.
Deskhero's AI also generates suggested replies based on the context of the inquiry. This feature has not only increased the efficiency of the support team but also ensured consistent and accurate responses. The AI also enhances search results, making it easier for the support team to find relevant information.
PilotPro also uses Deskhero's knowledge base feature to provide self-help resources to their customers. The AI capabilities of Deskhero generate articles from word, powerpoint, pdf files which are then made available to the customers. This has reduced the number of basic inquiries and improved customer satisfaction.
In summary, Deskhero's advanced AI capabilities have helped PilotPro Training Services to improve their training support, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI improve the precision of responses?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This ensures that the responses are precise and context-specific.
How does Deskhero's AI generate suggested replies?
Based on the context of the inquiry, Deskhero's AI generates suggested replies. This not only increases the efficiency of the support team but also ensures consistent and accurate responses.
How does Deskhero's knowledge base feature work?
Deskhero's knowledge base feature allows companies to provide self-help resources to their customers. The AI capabilities of Deskhero generate articles from word, powerpoint, pdf files which are then made available to the customers.
* This article provides an example of how a fictive company in the Pilot training and certification services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
