AeroCert Certifications deals with a high volume of certification inquiries daily. Prior to using Deskhero, managing these inquiries manually was a daunting task that often resulted in delayed responses. With Deskhero's ticket management system, AeroCert can now efficiently sort, prioritize, and respond to these inquiries.
Deskhero's advanced AI capabilities have revolutionized the way AeroCert handles support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This has drastically improved the accuracy of responses and reduced the time taken to resolve an inquiry.
Deskhero's AI also generates suggested replies based on the context of the inquiry. This feature has not only boosted the efficiency of the support team but also ensured consistent and precise responses. The AI also enhances search results, making it easier for the support team to find relevant information.
AeroCert also utilizes Deskhero's knowledge base feature to provide self-help resources to their customers. The AI capabilities of Deskhero generate articles from word, powerpoint, pdf files which are then made available to the customers. This has reduced the number of basic inquiries and improved customer satisfaction.
In conclusion, Deskhero's advanced AI capabilities have enabled AeroCert Certifications to enhance their certification support, reduce response times, and increase customer satisfaction.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This ensures that the responses are accurate and context-specific.
How does Deskhero's AI generate suggested replies?
Based on the context of the inquiry, Deskhero's AI generates suggested replies. This not only boosts the efficiency of the support team but also ensures consistent and precise responses.
How does Deskhero's knowledge base feature work?
Deskhero's knowledge base feature allows companies to provide self-help resources to their customers. The AI capabilities of Deskhero generate articles from word, powerpoint, pdf files which are then made available to the customers.
* This article provides an example of how a fictive company in the Pilot training and certification services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
