Pipex Solutions receives a large volume of customer queries every day. Managing these queries manually was proving to be a challenge. With the implementation of Deskhero, the company was able to automate the process and significantly improve their response times.
Deskhero's advanced AI capabilities analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. This feature has been crucial in handling repetitive queries, allowing the support team to focus on more complex issues.
The AI also enhances search results, making it easier for the support team to find relevant information quickly. This has improved the overall efficiency of the support team, reducing the time taken to resolve customer issues.
Furthermore, the AI-powered knowledge base feature of Deskhero has made it easier for customers to find solutions to common problems, reducing the number of tickets raised. The knowledge base articles are generated from Word, PowerPoint, PDF files, and even scraped website data, ensuring comprehensive coverage of all possible issues.
In conclusion, the implementation of Deskhero has revolutionized Pipex Solutions' customer support operations, improving efficiency and customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI analyses previous tickets, knowledge base articles, and other relevant data to generate suggested replies. This automates the process of responding to repetitive queries, significantly improving response times.
How does Deskhero enhance search results?
Deskhero uses AI to analyze all available data, including previous tickets and knowledge base articles, to enhance search results. This makes it easier for the support team to find relevant information quickly.
How does the AI-powered knowledge base work?
Deskhero's AI-powered knowledge base generates articles from various sources, including Word, PowerPoint, PDF files, and scraped website data. These articles provide solutions to common problems, reducing the number of tickets raised by customers.
* This article provides an example of how a fictive company in the Pipe Fitting and Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
