PipeSecure, a top pipeline carrier company, was looking for a way to improve their customer support and manage their data more effectively. They needed a solution that could help them achieve these goals.
With Deskhero, PipeSecure was able to leverage the platform's advanced AI capabilities to enhance their customer support. The AI was used to analyze previous tickets, knowledge base articles, and other relevant data to generate suggested replies for customer queries.
The AI capabilities also helped PipeSecure manage their data more effectively. The AI was used to structure data lists, create custom fields, and manage user groups. This not only improved the organization of data but also made it easier for the support team to find the information they needed.
In addition, the AI-enhanced search bar made it easy for the support team to find relevant information quickly. This not only improved the efficiency of the support team but also increased customer satisfaction, as queries were resolved faster and more accurately.
Overall, Deskhero's AI capabilities have significantly improved PipeSecure's customer support and data management, leading to more efficient operations and higher customer satisfaction.
How does Deskhero's AI capabilities help in managing data?
Deskhero's AI capabilities help in structuring data lists, creating custom fields, and managing user groups. This improves the organization of data and makes it easier for the support team to find the information they need.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings from various data sources to provide a list of potential solutions. It makes it easier for the support team to find the right information quickly.
How does Deskhero's AI capabilities improve customer support?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other relevant data to generate suggested replies for customer queries. This improves the speed and accuracy of responses, leading to higher customer satisfaction.
* This article provides an example of how a fictive company in the Pipeline Carriers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
