Pipeline Pro, a leading pipeline carrier company, was facing challenges in managing the high volume of customer queries and complaints. They needed a solution that could help them respond quickly and accurately to their customers.
With Deskhero, Pipeline Pro was able to leverage the platform's advanced AI capabilities to enhance their customer support. The AI capabilities were used to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
This relevant content was then sent through OpenAIs ChatGPT to generate suggested replies. This not only improved the speed of response but also the accuracy, as the AI was able to pull from a wide range of data to provide the most relevant answer.
Furthermore, the comprehensive search bar powered by AI helped Pipeline Pro's support team to quickly find the information they needed to resolve customer queries. The AI-enhanced search results provided a list of potential solutions, making it easier for the support team to find the right answer.
Overall, Deskhero's advanced AI capabilities have greatly improved Pipeline Pro's customer support, resulting in higher customer satisfaction and more efficient operations.
How does Deskhero's AI capabilities improve response speed?
Deskhero's AI capabilities analyze a wide range of data to generate suggested replies. This reduces the time spent by the support team in searching for the right information, thereby improving response speed.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings from various data sources to provide a list of potential solutions. It makes it easier for the support team to find the right information quickly.
What kind of data does the AI analyze?
The AI analyzes previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
* This article provides an example of how a fictive company in the Pipeline Carriers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
