TransFlow Pipelines, a prominent pipeline carrier, was struggling with an inefficient ticketing system and outdated knowledge base. They needed a solution that could help them manage these aspects more effectively.
Using Deskhero, TransFlow Pipelines was able to take advantage of the platform's AI capabilities to manage their knowledge base and ticketing system. The AI was used to analyze previous tickets, knowledge base articles, and other relevant data to update the knowledge base and suggest solutions for new tickets.
The AI capabilities also allowed the company to generate knowledge base articles from Word, PowerPoint, and PDF files, making it easier to keep the knowledge base up-to-date. This resulted in a more efficient ticketing system, as the support team could easily find the information they needed to resolve tickets.
In addition, the AI-enhanced search bar made it easy for the support team to find relevant information quickly. This not only improved the efficiency of the support team but also increased customer satisfaction, as queries were resolved faster and more accurately.
Overall, Deskhero's AI capabilities have significantly improved TransFlow Pipelines' knowledge base and ticketing system, leading to more efficient operations and higher customer satisfaction.
How does Deskhero's AI capabilities help in managing the knowledge base?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other relevant data to update the knowledge base. It can also generate knowledge base articles from Word, PowerPoint, and PDF files, making it easier to keep the knowledge base up-to-date.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings from various data sources to provide a list of potential solutions. It makes it easier for the support team to find the right information quickly.
How does Deskhero's AI capabilities improve the ticketing system?
The AI capabilities suggest solutions for new tickets based on the analysis of previous tickets and other relevant data. This improves the efficiency of the ticketing system, as the support team can easily find the information they need to resolve tickets.
* This article provides an example of how a fictive company in the Pipeline Carriers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
