TerraPipe Solutions receives a high volume of customer queries daily, ranging from simple inquiries to complex technical questions. They use Deskhero's ticket management system to handle these queries efficiently. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, significantly reducing the response time.
Deskhero's AI-powered search bar allows TerraPipe's support team to quickly find relevant information from the vast amount of data, including previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature helps them provide accurate and timely responses to customer queries.
TerraPipe also leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant industry websites. The AI capabilities of Deskhero analyze this data and automatically generate new knowledge base articles, ensuring that the support team always has the most up-to-date information.
By using Deskhero's custom fields and user groups features, TerraPipe can categorize their customers based on various parameters. This categorization helps the AI in providing more personalized and relevant responses to customer queries.
Finally, TerraPipe uses Deskhero's REST API to integrate the platform with their existing systems, providing a seamless customer support experience. The AI capabilities of Deskhero enhance the efficiency of this integration by analyzing the data from these systems and providing relevant insights.
How does Deskhero's AI capabilities enhance the efficiency of TerraPipe's customer service?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant responses to customer queries and enhance search results. This significantly reduces the response time and improves the accuracy of the responses.
How does Deskhero's website scraping feature benefit TerraPipe?
Deskhero's website scraping feature keeps TerraPipe's knowledge base updated with the latest information from relevant industry websites. The AI capabilities of Deskhero analyze this data and automatically generate new knowledge base articles.
How does Deskhero's REST API integration benefit TerraPipe?
Deskhero's REST API allows TerraPipe to integrate the platform with their existing systems, providing a seamless customer support experience. The AI capabilities of Deskhero enhance the efficiency of this integration by analyzing the data from these systems and providing relevant insights.
* This article provides an example of how a fictive company in the Pipeline Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
