Pipeline Pro frequently receives complex technical queries from clients regarding pipeline construction, maintenance, and safety. To manage these queries efficiently, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, significantly reducing the response time.
With Deskhero's AI-powered search bar, Pipeline Pro's support team can quickly find relevant information from the vast amount of data, including previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature helps them provide accurate and timely responses to customer queries.
Pipeline Pro also leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant industry websites. The AI capabilities of Deskhero analyze this data and automatically generate new knowledge base articles, ensuring that the support team always has the most up-to-date information.
Deskhero's custom fields and user groups features allow Pipeline Pro to categorize their customers based on various parameters like project type, location, etc. This categorization helps the AI in providing more personalized and relevant responses to customer queries.
Finally, Pipeline Pro uses Deskhero's REST API to integrate the platform with their existing systems, providing a seamless customer support experience. The AI capabilities of Deskhero enhance the efficiency of this integration by analyzing the data from these systems and providing relevant insights.
How does Deskhero's AI capabilities enhance the efficiency of Pipeline Pro's customer support?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant responses to customer queries and enhance search results. This significantly reduces the response time and improves the accuracy of the responses.
How does Deskhero's website scraping feature benefit Pipeline Pro?
Deskhero's website scraping feature keeps Pipeline Pro's knowledge base updated with the latest information from relevant industry websites. The AI capabilities of Deskhero analyze this data and automatically generate new knowledge base articles.
How does Deskhero's REST API integration benefit Pipeline Pro?
Deskhero's REST API allows Pipeline Pro to integrate the platform with their existing systems, providing a seamless customer support experience. The AI capabilities of Deskhero enhance the efficiency of this integration by analyzing the data from these systems and providing relevant insights.
* This article provides an example of how a fictive company in the Pipeline Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
