AquaFlow Pipelines has a vast amount of data in the form of previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. They use Deskhero's advanced AI capabilities to analyze this data and find relevant content, enhancing their knowledge management process.
Deskhero's AI-powered search bar enables AquaFlow's support team to quickly find relevant information from their vast data repository. This feature not only improves the efficiency of the support team but also ensures that they provide accurate and timely responses to customer queries.
AquaFlow also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant industry websites. The AI capabilities of Deskhero analyze this data and automatically generate new knowledge base articles, ensuring that the support team always has the most current information.
By leveraging Deskhero's custom fields and user groups features, AquaFlow categorizes their customers based on various parameters. This categorization helps the AI in providing more personalized and relevant responses to customer queries.
Finally, AquaFlow uses Deskhero's REST API to integrate the platform with their existing systems. The AI capabilities of Deskhero enhance the efficiency of this integration by analyzing the data from these systems and providing relevant insights.
How does Deskhero's AI capabilities enhance AquaFlow's knowledge management process?
Deskhero's AI capabilities analyze AquaFlow's vast data repository to find relevant content. This enhances their knowledge management process by improving the efficiency of the support team and ensuring that they provide accurate and timely responses to customer queries.
How does Deskhero's website scraping feature benefit AquaFlow?
Deskhero's website scraping feature keeps AquaFlow's knowledge base updated with the latest information from relevant industry websites. The AI capabilities of Deskhero analyze this data and automatically generate new knowledge base articles.
How does Deskhero's REST API integration benefit AquaFlow?
Deskhero's REST API allows AquaFlow to integrate the platform with their existing systems. The AI capabilities of Deskhero enhance the efficiency of this integration by analyzing the data from these systems and providing relevant insights.
* This article provides an example of how a fictive company in the Pipeline Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
