Pipeline Pros had a vast amount of information spread across various documents and files. They needed a way to consolidate this information and make it easily accessible to their customers. They turned to Deskhero's advanced AI capabilities for a solution.
Using Deskhero, Pipeline Pros was able to generate knowledge base articles from Word, PowerPoint, and PDF files. The AI system used OpenAI Embeddings to understand the content of these files and create informative articles for the knowledge base.
In addition to creating articles, Deskhero's AI also enhanced the search functionality within the knowledge base. Using the embeddings, the AI system could find relevant content based on a customer's query and suggest it as a possible solution. This improved the customer experience by providing them with accurate and helpful information quickly.
Pipeline Pros also utilized Deskhero's website scraping feature to gather information from their website and add it to the knowledge base. This ensured that the knowledge base was always up-to-date with the latest information.
By leveraging Deskhero's advanced AI capabilities, Pipeline Pros was able to enhance their knowledge base, resulting in improved customer support and increased customer satisfaction.
How does Deskhero's AI generate knowledge base articles from files?
Deskhero's AI uses OpenAI Embeddings to understand the content of Word, PowerPoint, and PDF files. It then creates informative articles for the knowledge base based on this content.
How does Deskhero's AI enhance the search functionality within the knowledge base?
Deskhero's AI uses the embeddings to find relevant content based on a customer's query and suggest it as a possible solution. This provides customers with accurate and helpful information quickly.
How does Pipeline Pros use Deskhero's website scraping feature?
Pipeline Pros uses Deskhero's website scraping feature to gather information from their website and add it to the knowledge base. This ensures that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Pipeline Installation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
