Pipeline Pioneers was experiencing difficulties managing their growing volume of customer support tickets. They needed a solution that could help them handle tickets more efficiently and effectively. They decided to implement Deskhero's advanced AI capabilities to address this issue.
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer queries. This feature allowed Pipeline Pioneers to respond to customer queries more quickly and accurately, improving customer satisfaction.
The AI system also enhanced the search results within the platform. When a customer submitted a query, the AI system would use the embeddings to find relevant content from the company's knowledge base and suggest it as a possible solution. This not only improved the customer experience but also reduced the workload on the customer support team.
Additionally, Pipeline Pioneers used Deskhero's Kanban board and user groups features to manage their tickets more effectively. The Kanban board provided a visual overview of all tickets, making it easier to track their progress. The user groups feature allowed the company to assign tickets to specific teams, ensuring that each ticket was handled by the appropriate personnel.
By implementing Deskhero's advanced AI capabilities, Pipeline Pioneers was able to improve their ticket management process, leading to better customer service and increased operational efficiency.
How does Deskhero's AI generate suggested replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. These suggestions are sent through OpenAI's ChatGPT to create responses.
How does Deskhero's AI enhance the search results within the platform?
Deskhero's AI uses the embeddings to find relevant content from the company's knowledge base when a customer submits a query. It then suggests this content as a possible solution.
How does Pipeline Pioneers use Deskhero's Kanban board and user groups features?
Pipeline Pioneers uses Deskhero's Kanban board to provide a visual overview of all tickets, making it easier to track their progress. The user groups feature allows the company to assign tickets to specific teams, ensuring that each ticket is handled by the appropriate personnel.
* This article provides an example of how a fictive company in the Pipeline Installation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
