PipeMaster Inc. deals with a high volume of customer inquiries every day. Managing these effectively was a challenge until they implemented Deskhero. The platform's user groups and ticket management features have greatly improved their ability to categorize, prioritize, and respond to tickets in a timely manner.
Deskhero's advanced AI capabilities have been instrumental in this improvement. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI can generate suggested replies. This has significantly reduced the time customer service representatives spend on each ticket, allowing them to handle more inquiries.
The knowledge base feature of Deskhero has also been a game-changer for PipeMaster Inc. The AI can generate articles from various file types, creating a comprehensive and accessible resource for customers and staff alike. This has reduced the number of repeat inquiries and improved customer self-service.
Additionally, Deskhero's website scraping feature provides the AI with more data to work with. This enhances the accuracy of search results and reply suggestions, further improving the efficiency of their customer service.
Since implementing Deskhero, PipeMaster Inc. has seen a notable improvement in their customer service. The platform's AI capabilities have made their processes more efficient and effective, leading to higher customer satisfaction rates.
How does Deskhero's ticket management feature improve response time?
Deskhero's ticket management feature allows you to categorize and prioritize tickets. This makes it easier to manage and respond to tickets in a timely manner.
How does Deskhero's AI improve customer self-service?
Deskhero's AI generates knowledge base articles from various file types. This creates a comprehensive and accessible resource that customers can use to find answers to their inquiries, improving customer self-service.
How does Deskhero's website scraping feature improve the accuracy of search results and reply suggestions?
Deskhero's website scraping feature provides the AI with additional data from your website. This data can be used to enhance the accuracy of search results and reply suggestions.
* This article provides an example of how a fictive company in the Piping Systems Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
