PiperPro Solutions receives numerous customer inquiries daily, ranging from installation queries to maintenance requests. Managing these tickets was a challenge until they implemented Deskhero. Now, they use the platform's ticket management feature to categorize and prioritize tickets, improving their response time.
The AI capabilities of Deskhero have been particularly beneficial. The system leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This allows the AI to generate suggested replies, significantly reducing the time spent by customer service representatives on each ticket.
The knowledge base feature of Deskhero is another tool that PiperPro Solutions finds invaluable. The AI can generate articles from Word, PowerPoint, and PDF files, making it easier for the team to create a comprehensive and easily accessible resource for both customers and staff.
Deskhero's website scraping feature has also been beneficial for PiperPro Solutions. The AI can scrape data from their website, providing additional information that can be used to enhance search results and reply suggestions.
With Deskhero, PiperPro Solutions has seen a significant improvement in their customer support services. The AI capabilities have not only made the process more efficient but also more effective, leading to increased customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
What types of files can Deskhero's AI generate knowledge base articles from?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows the AI to gather additional information from your website. This can be used to enhance search results and reply suggestions.
* This article provides an example of how a fictive company in the Piping Systems Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
