GreenGrow receives numerous customer inquiries daily, ranging from plant care tips to troubleshooting plant diseases. To manage these tickets efficiently, they use Deskhero's ticket management system. The AI capability of Deskhero uses OpenAI embeddings to analyze the content of each ticket and suggest relevant replies based on previous tickets, knowledge base articles, and other resources.
With the help of Deskhero's AI, GreenGrow has been able to reduce the time spent on each ticket significantly. The AI not only suggests replies but also ranks them based on relevance, allowing the support team to choose the most appropriate response quickly.
GreenGrow also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant websites. The AI analyzes this scraped data and updates the embeddings, ensuring that the suggested replies are always up-to-date.
The comprehensive search bar powered by AI has made it easier for the support team to find relevant information quickly. The AI enhances the search results by using the embeddings to understand the context of the search query.
By integrating Deskhero's REST API with their existing systems, GreenGrow has been able to automate many of their processes, further enhancing their efficiency.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI embeddings to analyze the content of each ticket and suggest relevant replies based on previous tickets, knowledge base articles, and other resources.
How does Deskhero's AI enhance the search results?
The AI enhances the search results by using the embeddings to understand the context of the search query.
Can Deskhero's AI analyze data from external websites?
Yes, Deskhero's AI can analyze data scraped from external websites to keep the knowledge base updated.
* This article provides an example of how a fictive company in the Plant Cultivation and Protection Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
